Returns & Exchanges
We want you to feel confident in every piece you wear, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original packaging. For first-time purchases of our underwear, our First Pair Guarantee allows you to try one pair and keep it even if it doesn't fit, while we send you a different size for free.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging and secure them in a shipping mailer, ensuring all tags remain attached for a valid return.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and affix it clearly to the outside of your return package.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking number handy while we process your refund or replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing